Service Return & Refund Policy

At CreekLine Designs, we are committed to providing professional, high-quality design and website services. Because our services involve time, labor, customization, and creative work, service purchases are subject to the following policy.

Service Payments

Payments for services are considered a commitment to begin or reserve work. Once work has started, payments are generally non-refundable.

Cancellations

Customers may request to cancel a service before work begins. If CreekLine Designs has not started the project, a refund may be issued at our discretion, less any applicable processing or administrative fees.

Once design, development, revisions, consultations, or other work has begun, the payment is non-refundable.

Custom Design Services

All custom designs, logos, branding, graphics, websites, and other creative services are considered final once the agreed-upon work has been completed and delivered. Creative preferences or changes in direction do not qualify for a refund.

Any included revisions will be handled according to the scope of the service purchased.

Website Services

Website design and development services are non-refundable once development or design work has begun. Any third-party costs, subscriptions, domains, hosting, plugins, or other services purchased on behalf of the customer are also non-refundable.

Refund Requests

If you believe there is an issue with a service provided by CreekLine Designs, please contact us as soon as possible so we can review the situation and determine an appropriate resolution.

CreekLine Designs reserves the right to evaluate refund requests on a case-by-case basis.

By purchasing services from CreekLine Designs, the customer acknowledges and agrees to this Service Return & Refund Policy.